Shipping & Returns

Shipping & Returns

Last updated: August 13, 2026

Order Processing

Under normal circumstances, all Pavria orders are processed within 24–72 hours after being placed. Once an order has been confirmed, it cannot be cancelled or modified.

Our Shipping Promise

Pavria offers a growing range of everyday essentials, beauty, personal-care, and lifestyle products. We aim to process and dispatch every order as quickly and carefully as possible, regardless of the product category.

If your order is intended as a gift, we will prioritise processing to help ensure timely delivery. Most orders enter our fulfilment system within 24 hours.

Delivery times may occasionally be longer due to carrier delays, customs, weather, high shipping demand, or other circumstances outside our control. Tracking information will be provided when available.

Returns Policy

We take care in selecting, handling, and packaging Pavria products, but we understand that returns may sometimes be necessary.

Pavria offers a 30-day return policy from the date of purchase. If more than 30 days have passed, we are unable to offer a refund or exchange unless required by applicable law.

To qualify for a return:

  • The item must be unused and in its original condition.
  • The item must include its original packaging, accessories, and documentation where applicable.
  • Beauty, personal-care, cosmetic, and other hygiene-sensitive products must be sealed and unopened.
  • The item must be returned within the 30-day return window.

Items that are defective, damaged in transit, or different from what was ordered will be reviewed separately. Please contact us promptly with your order number and clear photos of the item and packaging.

Return Authorization (RMA)

All returns must follow Pavria’s Return Authorization process.

To initiate a return, first request a Return Merchandise Authorization (RMA) number by contacting support@pavria.com. Returns sent without an approved RMA may be declined and returned at the customer’s expense.

Once an RMA number has been issued:

  • The product must be shipped back within 30 days.
  • If the return is not received within this timeframe, Pavria reserves the right to cancel the RMA.

If you decide not to proceed with a return after receiving an RMA, notify us and the request will be cancelled.

After your return is received, inspected, and approved, refunds will be issued to the original payment method within 30 days of return processing.

Questions

For shipping, return, damaged-item, or order questions, contact support@pavria.com.